view shopping cart
why organic? | the essentials of oils | about faraya | our products | order | gift ideas | skin consultation | blog | faq

Terms of Service

Last updated: 12/30/08

Legal Information

The following terms apply to your use of our web site. Please read this information to ensure you understand the terms and conditions of our relationship.

Intellectual Property Copyrights

All content and software on FarayaSkinCare.com is the property of FarayaSkinCare.com, our partners, or content suppliers and is protected by U.S. and international copyright laws. We have designed the content and software for your use while you enjoy your FarayaSkinCare.com experience. Any other use, including modification, transmission, presentation, distribution or republication, is strictly prohibited without prior permission from FarayaSkinCare.com.

Trademarks

FarayaSkinCare.com and all page headers, custom graphics and button icons are service marks, trademarks, brand names and/or trade dress of Faraya, Inc. and may not be used in connection with any product or service that is not offered by FarayaSkinCare.com in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits FarayaSkinCare.com. Any use of these assets is prohibited without the express written consent of Faraya, Inc. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

Patents

This web site is in the process of being patented and is protected by U.S. and international patent laws and is the property of Faraya, Inc. Any unauthorized use of this web site technology is prohibited without the express written consent of FarayaSkinCare.com

Limited License

FarayaSkinCare.com authorizes you to view and download a one-per-machine copy “downloadable” material from this web site solely for your personal, noncommercial use.

Disclaimers

ALL INFORMATION, PRODUCTS, PERSONALIZATION, CUSTOMIZATION, MATERIALS, SERVICES AND ADVICE CONTAINED IN THIS SITE OR PROVIDED BY THIS SITE, INCLUDING ALL TEXT, GRAPHICS, LINKS, ANIMATION, JAVA SCRIPT, "COOKIES", PRODUCTS AND MATERIALS, ARE PROVIDED ON AN "AS-IS" BASIS WITHOUT ANY WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PROVIDED BY LAW, FARAYASKINCARE.COM AND ITS SUPPLIERS DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS STRAINS AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. FARAYASKINCARE.COM DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION, PRODUCTS, PERSONALIZATION, CUSTOMIZATION, MATERIALS, SERVICES AND ADVICE PROVIDED ON THIS WEB SITE IS ACCURATE, RELIABLE, COMPLETE OR CURRENT. PRICE AND AVAILABILITY INFORMATION ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL PRICES ARE US DOLLARS UNLESS OTHERWISE INDICATED.

Limitations of Liability

IN NO EVENT SHALL FARAYASKINCARE.COM, NOR ANY OF ITS MEMBERS, MANAGER EMPLOYEES, SUPPLIERS OR OTHER REPRESENTATIVES, BE LIABLE FOR any DIRECT, SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NO LIMITED TO NEGLIGENCE), OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF, OR THE INABILITY TO USE, THIS web site OR THE MATERIAL CONTAINED IN, ACCESSED THROUGH OR PURCHASED ON, THIS web site.

Exclusive Remedy

Your exclusive remedy for the breach of these Terms of Service shall be either: (a) repair or replacement of the product, or (b) refund of the purchase price for the product.

Technical Damages

FarayaSkinCare.com, and its agents who helped create, produce or deliver this web site, are not liable for any damages you suffer when you use it. Specifically FarayaSkinCare.com cannot be held responsible for any performance problems, errors, omissions, service interruptions, deletions, defects, delays in transmission, computer viruses, communication line failures or theft or destruction of your information caused by use of our site.

User Conduct and Third-Party Links

FarayaSkinCare.com cannot be held responsible for any other user of FarayaSkinCare.com, and can't be held liable for, and does not endorse, any defamatory, offensive or illegal conduct of other users or third parties who use or participate in the site. FarayaSkinCare.com does not endorse any information provided by any third party links to or from this web site and disclaims any responsibility for the content of these sites. FarayaSkinCare.com is only a distributor of this information and not a publisher of content provided by third parties or other FarayaSkinCare.com users.

General Terms and Conditions Applicable Law

These terms and conditions, for all purposes including web site use and product purchases, shall be governed by Florida law, without giving effects to any principles of conflict of laws. If any provision of these Terms of Service are found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this agreement, which shall remain in full force and effect.

International Law

FarayaSkinCare.com.com makes no claims that the information, products, personalization customization, materials, services and advice provided by this web site are appropriate or may be sold or downloaded outside of the United States. Access to the information, products, personalization, customization, materials, services and advice may not be legal by certain persons or in certain countries. If you access this web site from outside of the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

Export Control

The United States controls the export of products and information. You agree to comply with such restrictions and not to export or re-export products to countries or persons prohibited under the export control laws. By purchasing the product, you are agreeing that you are not in a country where such export is prohibited or are a person or entity to which such export is prohibited. You are responsible for compliance with the laws of your local jurisdiction regarding the import, export or re-export of products.

Taxes

You are responsible for the payment of all sales, use and similar taxes relating to the purchase of products.

Cautions

The products provided by FarayaSkinCare.com are intended for the uses specified by this site and not for any other unintended uses.

Informational Purposes Only

All material and information presented by FarayaSkinCare.com is intended to be used for educational or informational purposes only. The statements made about products have not been evaluated by the U.S. Food and Drug Administration and the results reported, if any, may not necessarily occur in all individuals The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own physician or health care practitioner regarding the suggestions and recommendations made at FarayaSkinCare.com.

Modifications

We reserve the right to change the terms and conditions at any time without notice, and you agree to be bound by any updates and changes. You accept the responsibility of reviewing these Terms of Service for any updates and changes. The information or products at this site may be out of date and FarayaSkinCare.com makes no commitment to update the information or products on this site.

Waiver

No waiver of any term of this agreement shall be deemed a further or continuing waiver of such term or any other term.

Notices

Please direct any notices, complaints or requests to FarayaSkinCare.com at CustomerService@FarayaSkinCare.com

Entire Agreement

Except as expressly provided in the Statement Invoice or material on particular web pages, these Terms of Service constitute the entire agreement between you and FarayaSkinCare.com with respect to the use of this web site and the products purchased herein.

Right to Remove User

FarayaSkinCare.com reserves the right to remove any user for any reason.

How do I place an order?

Placing an order is easy. Just browse the products we have to offer in no particular order. When you see an item you wish to purchase, press the "add" button for the size and or scent you desire.

Add as many items to your "shopping bag" as you please. When you are ready to place your order, make any final changes to the quantities and selections in your "view contents" window then press "checkout".

Choose a method of payment (Visa, MasterCard, Amex, Discoverl) and in no time your purchase will be on its way to you. It is easy and you can sleep well knowing that your personal information is safe.

What About Back Orders?
We generally try to keep the web catalog updated, but occasionally we will run out of some item, If, as a consequence, there will be a delay in filling your order we will attempt to contact you by email letting you know what the estimate is. You can choose to cancel the order at that time if you wish.

Order Status:
FarayaSkinCare.com will send you an email confirmation upon receipt of your order and again once your order has left our facilities.

Payment Policy

Forms of payment: Visa, MasterCard, Discover, and American Express.

Sales Tax:
If your products are being shipped to a Florida address, sales tax will be included in the final cost of your order as we operate facilities in that state. Pursuant to applicable laws, sales tax is calculated based on the actual cost of your products, before discounts such as promotional codes are applied.

Gift Certificate Purchases:

You can purchase gift certificates on our main Gift page. Gift certificates can be delivered via email or U.S. Postal Service.

GIFT CERTIFICATES EXPIRE ONE YEAR FROM THE LAST DAY OF THE MONTH ISSUED.

Does not apply in California; applies in New Hampshire only for gift certificates over $100.

Expiration date does not apply in any other states where prohibited by law.

GIFT CERTIFICATES ARE NOT REDEEMABLE FOR CASH AND CANNOT BE RETURNED FOR A CASH REFUND.

THERE ARE ABSOLUTELY NO REFUNDS ISSUED FOR GIFT CERTIFICATES.

YOU WILL NOT RECEIVE A CASH REFUND FOR UN-USED PORTIONS OF YOUR GIFT CERTIFICATE.

IF YOUR ORDER EXCEEDS THE AMOUNT OF YOUR GIFT CERTIFICATE, YOU MUST PAY FOR THE BALANCE WITH A CREDIT CARD.

*** GIFT CERTIFICATE CASH VALUE IS 1/10 OF ONE CENT. ***

*** WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN GIFT CERTIFICATES. ***

Gift Certificate Redemption:

To redeem a FarayaSkinCare.com gift certificate, simply enter the gift-certificate number the input box provided during checkout. To use any remaining amount, simply re-enter the number during your next purchase.

Promotion Codes:
If you are using a promotional code, simply enter the code into the gift-certificate input box upon checkout.

Gift Purchases:
If you designate an order as a gift, you must enter the recipient's name and address in the shipping address fields. The recipient will receive a product insert that includes your personal message and product names, but not product prices.

Our Guarantee
We want you to be completely satisfied with every purchase you make. We will replace or refund your purchase price for any damaged goods. You have 15 days to contact us to get a full refund. For damaged goods. If you are disappointed with your products in any way, please contact us at CustomerService@FarayaSkinCare.com

Customer Service:
Should you have specific questions regarding a product or if you need more help selecting the product that is right for you, please contact us at CustomerService@FarayaSkinCare.com

What is your shipping policy?

United Parcel Service (UPS) has been selected as our premier delivery service. However, some packages may be delivered by an alternative carrier.

Most purchases are shipped to arrive within 7 - 10 business days from receipt of your order. For an additional charge of $10.00 per address, we can expedite delivery to most destinations in 2 - 3 business days.

Shipping Rates & Options:

METHOD

COST

ORDER ARRIVAL

Standard, 48 states

$9.99

5 - 7 Business Days

Express, 48 states

$17.99

2- 3 Business Days

Overnight

$27.99

1 Business Day

Standard for Alaska, Hawaii and Puerto Rico
FedEx (if available)

$17.99

7 - 10 Business Days

Standard Delivery
UPS Ground will deliver your package within 7 - 10 business days from receipt of your order. Most of the orders shipped with Standard UPS Ground option on the East Coast can be expected sooner (within only 2 - 4 business days).

Express Delivery
For an additional $8.00 per address, we will provide Express Delivery by FedEX to most destinations. (Orders received by 3pm EST Monday through Thursday arrive in two to three business days; orders placed Friday and Saturday arrives on Wednesday or later.)

Overnight Delivery
For an additional $18.00, we will provide Overnight Delivery by FedEX to most destinations. Please check with customer service on service limitations. (Orders received by 3pm EST Monday through Thursday arrive in two business days; orders placed Friday and Saturday arrives on Tuesday.)

Hazardous Materials
Certain items considered Hazardous Materials (HAZMAT) which include alcohol-based products (e.g., perfumes, etc.) and are required by the U.S. DOT to be shipped by Ground-only transport, due to air transport restrictions and regulations.

What is your return policy?

It is Faraya Skin Care’s intention to satisfy our customers. For this reason, we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 14 days of the date of purchase. After 14 days, a  credit or exchange will be issued for any unopened merchandise returned up to 30 days after purchase. There are no cash refunds. All items must be accompanied by the original receipt and in unopened, saleable condition.

Please allow two to four weeks from the day you return your package for your request to be processed.

Shipping and Handling charges are not refundable, unless it is our error. Per FDA regulations, we do not accept returns of wholesale merchandise.

Send returns and exchanges using an insured and/or traceable service to:

Faraya Skin Care

10341 SW 100 Avenue

Miami, FL.  33176

 

Please note, you are responsible for getting the products back to us.

Please note Gift Certificates are not refundable.

 

Contact Us:

Email: CustomerService@farayaskincare.com

Mail to: Faraya Skin Care - 10341 SW 100 Ave, Miami, Fl. 33176
 

privacy & security | terms of use | contact us | home